Frequently Asked Questions

• Do you provide same day delivery service?
  Yes
• Do you offer credit accounts?
  No
• Can you provide technical support?
  Yes
• Can I request a delivery time?
  We can offer am/pm delivery
• Do you deliver in an evening?
  No
• Are you open every day?
  Yes with the exception of Christmas Day
• Can we leave orders on an answer machine?
  Yes
• Can we self collect from the depot?
  Yes
• Can you source obscure products?
  Yes
• Do you supply gas?
  Only to customers that have signed a gas supply contract
• What do i do if i have a fault with my cellar equipment?
  Call us and we will log the fault with the relevant brewery
• What if i have a faulty container?
  Contact us and we will arrange for the container to be uplifted and returned to the relevant brewer. Please note that all breweries have minimum contents criteria which are:
  10G = 7 gallon minimum
  11G = 8 gallon minimum
  18G = 15 gallon minimum
  22G = 19 gallon minimum
  Anything returned below minimum content will not receive any credit.
• How long does cask beer last once opened?
  3 – 5 days maximum
• How long does keg beer last once opened?
  7 days maximum